Privacy Policy

1. Introduction

This Privacy Policy explains how Spark Child Development Center (“Centre”, “we”, “us”, or “our”) collects, uses, stores, processes, and discloses personal information through our website, mobile application, digital platforms, and related services (“Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

If you are providing information on behalf of a child or minor, you confirm that you are the child’s parent, legal guardian, or an authorized individual permitted to provide such information and consent.

2. Information We Collect

We may collect, process, and store various categories of personal information, including but not limited to:

Parent or Guardian Information

  • Full name
  • Identification details
  • Contact information
  • Relationship to the child
  • Billing or payment-related information where applicable

Child Information

  • Full name
  • Date of birth
  • Gender
  • Developmental, behavioural, educational, screening, and support-related information
  • Assessment records and reports

Technical and Usage Information

  • Device identifiers
  • IP address
  • Browser and operating system information
  • App usage data
  • Login activity and access logs

Operational and Transactional Information

  • Appointment bookings and attendance records
  • Communications and inquiries
  • Payment or transaction records where applicable
  • Service usage history

We may also collect additional information voluntarily provided by users during the course of using the Services.

3. How We Use Personal Information

We may use personal information for purposes including but not limited to:

  • Providing developmental screening, educational support, and intervention-related services
  • Appointment scheduling and management
  • Developmental and service coordination
  • Customer support and user communications
  • Maintaining assessment, operational, and administrative records
  • Analytics, reporting, and service improvement
  • Research, educational, and statistical analysis purposes
  • System development and technology enhancement
  • Fraud prevention, cybersecurity, and risk management
  • Compliance with legal, regulatory, and professional obligations
  • Marketing, educational, or promotional communications where permitted by applicable law

We may process information using automated systems, software tools, or third-party technology platforms as part of service operations and improvement.

4. Disclosure and Sharing of Information

We may disclose or share personal information with third parties where necessary for operational, developmental, educational, legal, or business purposes, including but not limited to:

  • Healthcare, developmental, educational, or allied health professionals
  • Assessment providers or partner organizations
  • Technology vendors, software providers, and cloud hosting providers
  • Insurance providers, sponsors, or payors where applicable
  • Regulatory authorities, governmental agencies, or law enforcement bodies
  • Auditors, legal advisors, consultants, and professional advisors
  • Contractors, vendors, or business partners supporting our operations and services

We may also disclose information:

  • Where required or permitted by law
  • To respond to legal processes or regulatory requests
  • To protect the rights, safety, property, or operations of users, staff, or the organization
  • In connection with mergers, restructuring, acquisitions, or business transfers

All disclosures shall be subject to reasonable safeguards and applicable legal requirements.

5. Data Security

We implement reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Despite these measures, no electronic transmission, storage system, or digital platform can guarantee absolute security. Users acknowledge and accept the inherent risks associated with internet-based services and electronic communications.

6. Data Retention

We may retain personal information for as long as reasonably necessary for purposes including but not limited to:

  • Service administration and operational support
  • Continuity of services and support
  • Legal, regulatory, and compliance obligations
  • Audit, accounting, and recordkeeping requirements
  • Investigation, dispute resolution, or enforcement purposes
  • Internal analytics, research, and business operations

Retention periods may vary depending on the nature of the information and applicable legal or professional requirements.

7. Your Rights and Choices

Subject to applicable laws and regulatory requirements, you may have the right to request:

  • Access to personal information held by us
  • Correction or updating of inaccurate or incomplete information
  • Withdrawal of consent for certain processing activities
  • Restriction or objection to certain uses of information
  • Deletion of personal information where legally permissible

Requests may be subject to identity verification, legal limitations, assessment record retention obligations, and applicable regulatory requirements.

Certain developmental, assessment, operational, or regulatory records may be retained where required by law or professional standards despite a deletion request.

8. Children’s Privacy and Consent

Our Services may involve the collection and processing of information relating to minors or children.

Parents or legal guardians are responsible for:

  • Providing valid consent on behalf of minors
  • Ensuring that information submitted is accurate and lawful
  • Supervising the child’s use of the Services where applicable

We rely on parents or legal guardians to provide necessary authorizations for the collection and use of children’s information.

9. Cross-Border Data Transfers

Personal information may be stored, processed, accessed, or transferred outside Malaysia by our affiliates, technology vendors, cloud service providers, or operational partners.

Where cross-border transfers occur, we will take reasonable steps to ensure that appropriate safeguards and contractual protections are implemented in accordance with applicable laws and operational requirements.

10. Third-Party Services and Platforms

Our Services may integrate with or rely on third-party systems, platforms, applications, analytics providers, payment gateways, cloud infrastructure providers, or communication tools.

We are not responsible for the privacy practices, security measures, or content of third-party services that operate independently from us. Users are encouraged to review the privacy policies of such third parties where applicable.

11. Updates to This Privacy Policy

We reserve the right to amend, revise, or update this Privacy Policy from time to time at our sole discretion.

Updated versions may be published through the website, mobile application, or related platforms and shall become effective upon publication unless otherwise stated.

Continued use of the Services after such updates constitutes acceptance of the revised Privacy Policy.

12. Contact Information

For questions, requests, or concerns relating to this Privacy Policy or the handling of personal information, please contact:

Spark Child Development Center

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